Shipping & Returns

Shipping

Where we ship

We currently ship to addresses within the United States.

Processing time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding US holidays) after your order is placed. You'll receive a confirmation email when your order ships.

Delivery estimates

Our products ship from partner warehouses. Most US orders are estimated to arrive within 3–7 business days after shipping. These are estimates, not guarantees: carrier delays, weather, holidays, and high-volume periods can add time. Occasionally items in one order may ship separately and arrive on different days.

Shipping rates

Shipping costs, if any, are calculated and shown at checkout before you pay.

Tracking

Every order is provided with tracking. Once your order ships, we'll email you a tracking number so you can follow your package. Tracking can take 24–48 hours to update after the label is created.

Address accuracy

Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away and we'll do our best to update it before the order ships.

Lost or delayed packages

If your tracking hasn't updated in several days, or your package shows as delivered but you can't find it, contact us at sophia@sculptedglow.store with your order number and we'll work with the carrier to help resolve it.

Returns & Refunds

We want you to love how you look and feel in Sculpted Glow. If something isn't right, here's how returns work.

Return window

You can request a return within 30 days of the date your order was delivered.

Eligibility

Items must be unworn, unwashed, and in their original condition with all tags attached.
For hygiene reasons, shapewear and tights that have been worn (beyond a brief try-on over underwear) or have had tags removed can't be accepted.
Please keep your proof of purchase (order number or confirmation email).

How to start a return

Email us at sophia@sculptedglow.store with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first contacting us may not be accepted.

Return shipping costs

The customer is responsible for return shipping costs, unless the item arrived defective, damaged, or was not the item you ordered. In those cases, contact us within 30 days of delivery with your order number and a photo of the issue and we'll cover the cost of making it right (replacement or refund, including return shipping if a return is needed). Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? The fastest way is to return the item for a refund and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear; timing can vary by bank or card issuer.

Cancellations

If you need to cancel, contact us as soon as possible. We can cancel orders that have not yet shipped; once an order has shipped, the return process above applies.